Payment & Return Policy
Information regarding payments: We accept MasterCard, VISA, Discover, American Express, and ATM / Debit Cards with a VISA or MasterCard logo. We also accept PayPal (Leisgang Holdings LLC). We do accept personal checks, money orders, cashier's checks, but we do not ship your order until they have cleared our bank. Information regarding credit card and debit card charges: Your card is only authorized when you place an order. We don't charge your credit card until the order has shipped and is on its way to you. If you are paying for your order with a DEBIT CARD please note: Your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within 3-10 days, depending on your bank's policies. This hold verifies that funds are available, allowing us to begin processing your order. Unfortunately, with a debit card, the pre-authorization hold and final charge aren't combined into one single transaction. Information regarding sales tax: Only Wisconsin will be charged for sales tax. However, if you have a Tax Permit for WI, you will not have to pay the sales tax. We will NEED A COPY OF YOUR TAX CERTIFICATE. You can email a scanned copy of it to lyn1050@discountembroideryblanks.com . You only have to send your tax ID info once. We will keep it on file. Then when you place future orders, simply put in the comment box in the checkout section that your tax info is on file. We will verify and then we will remove the cost of the taxes BEFORE your credit card is charged. If you paid with PayPal, we will give you a refund via your PayPal account.Return Policy: If you receive an item that's not what you expected, simply send it back to us in new unused/unwashed re-saleable condition within 30 days of purchase and we will refund your purchase price. If you return it between 31 and 60 days you will incur a 15% restocking fee. We do not allow returns after 60 days. We do have 1 exception to this policy if you purchase multiples of an item (for example; a dozen baby bibs) you can wash 1 (one single bib- to test for shrinkage, wrinkling and other factors) and still get a refund for the entire dozen, BUTÂ… if you wash all 12, you are not able to return them. We allow this exception because we do understand that what an item looks like after washing is important to the finished results of your projects. Shipping charges will not be refunded unless we are in error or the product is defective. Your account will be credited with-in two business days. If an item is damaged in shipping, please retain all packing materials and call us at (920) 833-0555, so that we can arrange for a replacement. If the order was shipped by UPS/FedEx, we will initiate a damage claim with them, a UPS/FedEx driver will probably need to see the damaged item as well as the packing materials. For items sent by USPS, we will replace the damage item once we've received the broken item from you. You may send payments & returns to: Discount Embroidery Blanks 1050 Robbins Street Seymour, WI 54165